Education & Training

Build your understanding of LGBTQ+ identities, terminology, and lived experiences in the context of health and wellbeing. This session explores the barriers faced by LGBTQ+ people when accessing services, the impact of stigma and discrimination, and practical steps you can take to create safe, affirming, and respectful environments for clients, patients, and staff.

Learn how to be an active and effective ally to LGBTQ+ people in health and human services. This session unpacks what meaningful allyship looks like, how to challenge discrimination, and ways to foster inclusive workplaces and service environments. Participants will leave with the tools to speak up, show visible support, and influence positive change.

Increase your knowledge and confidence in working with trans and gender diverse clients, patients, and colleagues. This session covers respectful language, inclusive practices, and the unique health and wellbeing needs of trans and gender diverse people. You’ll also explore the impact of gender affirmation and how services can remove systemic barriers to care.

Discover how to embed LGBTQ+ inclusion into every stage of service delivery. This session looks at inclusive policies, forms, processes, and physical spaces, as well as strategies for engaging meaningfully with LGBTQ+ communities. It’s designed to help organisations meet best-practice standards and improve client trust, satisfaction, and outcomes.

Designed for managers and decision-makers, this session focuses on the role leaders play in creating LGBTQ+ inclusive workplaces and services. Topics include setting the tone from the top, driving strategic inclusion initiatives, embedding accountability, and supporting staff through organisational change to ensure sustainable, systemic improvements.

Learn how to ask sensitive questions on gender identity, sexual orientation, and related topics in a respectful, non-intrusive way. This session covers why these questions matter, when and how to ask them, and how to ensure the data collected is used ethically to improve service delivery and client experience.